Refund policy

Once a purchase is made, the transaction is complete no refunds or exchanges will be permitted. This practice is increasingly common among merchants, particularly those specializing in niche markets such as unique products and handcrafted goods.

Item can only be returned if the product remains in unopened/unused condition. If the tamper-proof seal has been removed or damaged in any way, we can no longer accept it as a return.

To start a return, you can contact us at support@tierralune.com.